Customer Contracts and Disputes


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Sales are the lifeblood of your small business, and we all know that there is no higher form of life on this planet than happy, loyal, paying customers. You need simple-to-understand, carefully written contracts that explain key terms about what the customer is buying, how and when you will get paid, and the rights and obligations of you and your customer if something goes wrong. A well-drafted contract can help you to exceed your customers’ expectations and maintain repeat business.

At DailyGC™, our small business lawyers draft customer contracts that protect your business without overwhelming your customers with fine print and legalese. We also will help you when you have an unhappy customer, even if the customer is totally wrong. Customer problems do not get better by ignoring them, and sometimes they can get a lot worse. Unhappy customers can lead to damaging Internet reviews, lawyer letters or lawsuits.

Customer problems always should be addressed and resolved quickly. Whether the problem is over a misunderstanding, nonpayment, a warranty or a refund, our One Day and Done™ approach gets to the heart of the problem quickly, explains your options and risks, and lets you decide how you want to make it go away, so you can get back to business.

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At DailyGC, we provide legal advice and counsel on the full range of legal problems and legal-related business issues that small businesses and startups routinely face in their management, sales, operations and administration. The following are examples of these kinds of problems. You may use these descriptions on your Priority Issues Identifier Form� or you may write your own descriptions.
Business Contracts and Relations:
� Customer Contracts and Disputes
� Vendor Contracts and Disputes
� Collections
� Bank/Lender Relations and Issues
� Landlord/Tenant Relations and Issues
� Bonding/Insurance
� Nondisclosure and Confidentiality Agreements
� Procurement and Management of Outside Counsel
� Recruiting/Hiring Practices
� Employment Agreements
� Employee Compensation and Benefits
� Employee Manuals, Policies and Procedures
� Compliance with Government-Required Benefits Programs
� Payroll Compliance with Court Orders
� Discrimination and Harassment Claims
� Management and Discipline of Problem Employees
� Terminations
� Unemployment Insurance Claims
� COBRA Procedures
� Hiring Independent Contractors
Dispute Resolution:
� Case Analysis and Assessment
� Mediation/Arbitration
� Strategies for Litigation, Discovery and Negotiation
� Settlement Analysis
General Corporate:
� Entity formation
� Corporate Governance and Record-Keeping
� Shareholder Relations
� Compliance with Governmental Regulations
� Compliance with Corporate Contractual Obligations
� Contract Review, Analysis and Negotiation Coaching